Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and CODE75, a French company (société par actions simplifiée unipersonnelle) operating the Synoveo brand ("Company," "we," "our," or "us"), regarding your use of the Synoveo WordPress plugin, API services, and website (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

Description of Services

WordPress Plugin

Synoveo provides a WordPress plugin that automatically detects compatible business plugins on your website and synchronizes your business information with Google Business Profile through Google's official API. The plugin supports various business types including e-commerce, booking, events, and professional services.

API Services

We offer direct API access for developers and businesses who want to integrate Google Business Profile synchronization into their own applications or systems. Our API provides endpoints for business data management, plugin detection, and automated synchronization.

Supported Integrations

Our services currently support integration with popular WordPress plugins including:

• E-commerce: WooCommerce, Easy Digital Downloads
• Booking & Appointments: Amelia, Bookly, Simply Schedule Appointments
• Events: The Events Calendar, Event Calendar WD
• SEO & Business: Yoast SEO Local, RankMath
• Forms & CRM: Contact Form 7, Gravity Forms

User Accounts and Registration

Account Creation

To use certain features of our Services, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

Google Account Integration

Our Services require connection to your Google Business Profile through Google's OAuth system. You must have the necessary permissions to authorize this connection for your business.

Acceptable Use Policy

Permitted Uses

You may use our Services to:

• Synchronize legitimate business information with Google Business Profile
• Manage business hours, contact information, and service details
• Integrate with supported WordPress plugins for business management
• Access our API for legitimate business purposes
• Use our Services in compliance with all applicable laws and regulations

Prohibited Uses

You agree not to:

• Use our Services for any unlawful purpose or to solicit unlawful activity
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of our Services
• Submit false, misleading, or fraudulent business information
• Violate Google's Terms of Service or Business Profile policies
• Use our Services to spam, harass, or harm others
• Reverse engineer, decompile, or attempt to extract source code
• Exceed API rate limits or attempt to bypass usage restrictions
• Resell or redistribute our Services without authorization

Subscription Plans and Billing

Plan Types

• Lite Plan: Free tier with basic synchronization features
• Pro Plan: Paid subscription with advanced automation and integrations
• Business Plan: Enterprise features for multiple locations and advanced analytics

Billing and Payments

Paid subscriptions are billed in advance on a monthly or annual basis. All payments are processed securely through Stripe. You authorize us to charge your payment method for all fees incurred.

Refunds and Cancellations

You may cancel your subscription at any time through your account dashboard. Cancellations take effect at the end of your current billing period. We do not provide refunds for partial subscription periods, except as required by law.

Free Trial

We may offer free trials for paid plans. If you do not cancel before the trial ends, you will be charged for the subscription. Trial terms and availability may change without notice.

API Terms and Usage Limits

API Access

API access is provided under these Terms and any additional API documentation. You must use valid API credentials and follow our authentication requirements.

Rate Limits

We impose rate limits to ensure fair usage and system stability. Current limits include:

• Daily API calls: 20,000 (80% of Google's limit for safety)
• 100-second window: 200 requests
• Per-user limit: 20 requests per 100 seconds
• Burst protection: Maximum 10 requests in 60 seconds

API Changes

We may modify, suspend, or discontinue API endpoints with reasonable notice. We will maintain backward compatibility when possible but cannot guarantee it for all changes.

Data and Privacy

Your Data

You retain ownership of your business data. By using our Services, you grant us permission to process and synchronize your data as necessary to provide the Services.

Data Accuracy

You are responsible for ensuring the accuracy and legitimacy of all business information you provide. You must have the right to use and share any data you submit through our Services.

Privacy Policy

Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Intellectual Property

Our Rights

The Synoveo plugin, API, website, and all related technology are owned by us and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use our Services.

Your Content

You retain ownership of your business content and data. You grant us a license to use this content solely to provide our Services.

Feedback

Any feedback, suggestions, or improvements you provide may be used by us without compensation or attribution.

Third-Party Integrations

Google Business Profile

Our integration with Google Business Profile is subject to Google's Terms of Service and policies. We are not responsible for changes to Google's services that may affect our functionality.

WordPress Plugins

We integrate with various third-party WordPress plugins. We are not responsible for the functionality, availability, or terms of these plugins.

Third-Party Services

Our Services may include links to or integrations with third-party websites and services. We are not responsible for their content, privacy practices, or terms.

Service Availability and Support

Uptime

We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance that temporarily affects service availability.

Support

• Lite Plan: Community support through documentation and forums
• Pro Plan: Email support with priority response
• Business Plan: Phone and priority support with dedicated assistance

Updates and Changes

We may update our Services, including the WordPress plugin and API, to improve functionality, security, or compatibility. Major changes will be communicated in advance when possible.

Disclaimers and Limitations

Service Disclaimers

Our Services are provided "as is" and "as available." We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Google API Dependency

Our Services depend on Google's Business Profile API. We are not responsible for changes, limitations, or interruptions to Google's services that may affect our functionality.

WordPress Compatibility

While we strive for broad WordPress compatibility, we cannot guarantee functionality with all WordPress configurations, themes, or plugins.

Limitation of Liability

To the maximum extent permitted by law, Synoveo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, arising from your use of our Services.

Our total liability for any claims related to these Terms or our Services shall not exceed the amount you paid us in the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Synoveo from any claims, damages, losses, or expenses arising from your use of our Services, violation of these Terms, or infringement of any third-party rights.

Termination

Termination by You

You may terminate your account at any time by deactivating the plugin, canceling your subscription, or contacting us. Your data will be handled according to our Privacy Policy.

Termination by Us

We may suspend or terminate your access to our Services for violation of these Terms, non-payment, or other reasonable cause. We will provide notice when possible.

Effect of Termination

Upon termination, your right to use our Services ceases immediately. Provisions that should survive termination (including payment obligations, disclaimers, and limitations) will remain in effect.

Governing Law and Disputes

Governing Law

These Terms are governed by French law, without regard to conflict of law principles. CODE75 is a French company subject to French jurisdiction.

Dispute Resolution

We encourage resolving disputes through direct communication. For formal disputes, the competent courts of Paris, France shall have exclusive jurisdiction.

Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under applicable French or European Union consumer protection laws.

Changes to Terms

We may modify these Terms from time to time. Material changes will be communicated through:

• Email notifications to registered users
• Prominent notices on our website
• In-plugin notifications for WordPress users
• Updated "Last updated" date at the top of these Terms

Continued use of our Services after changes constitutes acceptance of the new Terms.

Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Synoveo regarding our Services.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

Assignment

You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or third-party service interruptions.

Contact Information

For questions about these Terms or our Services, please contact us:

Service-Specific Terms

WordPress Plugin Users

• The plugin operates within your WordPress environment and requires appropriate WordPress permissions
• Plugin updates may be delivered automatically through WordPress update mechanisms
• You are responsible for maintaining compatible WordPress and plugin versions
• Deactivating the plugin will stop data synchronization but may not delete stored settings

API Users

• API access requires valid authentication credentials and adherence to rate limits
• You are responsible for implementing proper error handling and retry logic
• API keys must be kept secure and not shared with unauthorized parties
• Bulk operations must respect rate limits and may require special arrangements

Multi-Location Businesses

• Business plan features include support for up to 25 locations
• Each location must have a valid Google Business Profile
• Location-specific data must be accurately configured and maintained
• Bulk operations across locations are subject to enhanced rate limiting